Shipping policy

Introduction
Thank you for shopping with us at Hala Palestine. We strive to provide fast and reliable shipping services to all our customers worldwide. Below you will find detailed information about our shipping processes and policies.

Shipping Options

Standard Shipping: Delivered within 5-7 business days for a flat rate of $5.99.
Expedited Shipping: Delivered within 2-3 business days; rates vary based on package weight and shipping destination.
International Shipping: Delivery times and costs vary by destination, calculated based on weight and location.

Shipping Costs
Shipping costs are calculated based on the shipping method and destination. We offer:

Free Standard Shipping on orders over $50 within the contiguous United States.
Variable Rates for expedited and international shipping, as determined at checkout.

Order Processing Times
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. We aim to dispatch your products as quickly as possible and appreciate your patience during peak periods.

Packaging
All items are securely packaged in weather-resistant material to ensure they arrive in perfect condition. Our commitment to quality extends to our packaging, ensuring your items are well-protected during transit.

Customs, Duties, and Taxes
International customers should be aware that orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the customer and must be paid upon receipt.

Shipping Restrictions
We are unable to ship to P.O. Boxes or military APO/FPO addresses. Please provide a physical address for us to deliver your goods.

Lost or Damaged Items
If your order is lost in transit or arrives damaged, please contact us immediately at support@halapalestine.com. We will assist you with filing a claim or arrange for a replacement to be sent.

Tracking
A tracking number will be provided via email once your order has been shipped. You can use this number to track your package’s journey on the carrier’s website.

Contact Us
For any inquiries regarding our shipping policy or the status of your order, please email us at info@halapalestine.com. We are here to help and ensure your shopping experience is as smooth as possible.